Hello,
I connected a BioSemi ActiveTwo system to a Win11 laptop. After receiving “error 5000” in ActiView809, I realized that the USB receiver was on an older firmware (not 4.0), since it was showing up as “Receiver01” in Device Manger.
To resolve the issue, I updated the receiver to firmware 4.0 on another machine and confirmed that it was now showing up as “Receiver02”. I then went through the troubleshooting steps on the BioSemi website, which included uninstalling the driver and cleaning the registry. However, when I re-connected the receiver, “Receiver02” still showed up in Device Manager under “Other devices” instead of under “Universal Serial Bus devices”, and ActiView still did not work. When I opened Properties in Device Manager, it said that the drivers for this device were not installed.
I’m wondering if maybe the registry cleaning tool “RegClean tool” is only compatible with Win10 and not Win11, or if something else is causing my issues? Windows doesn’t seem to want to install the correct driver automatically, and our machines are on an offline network with no possibility of connecting online, therefore it isn’t an option to have Windows install drivers via Window Update.
I found a workaround (link below) by following all steps in the section “Installing WinUSB by specifying the system-provided device class”. However, this doesn’t seem to be a true “fix”. On the Events tab in Device Manager, all driver information is blank (whereas on other functional, identical setups, the winusb.sys driver info is populated). It seems the driver is being loaded in some kind of workaround fashion, and it would be great to fully understand what the original source of the problem was and how to resolve that, specifically, so that the driver is loaded normally. Also, according to the below link, it sounds like this workaround solution would break and need repeated anytime I use a different USB port.
https://learn.microsoft.com/en-us/windo ... stallation
Is there an offline driver installation process that I could follow to resolve these issues? Thank you for your time and attention, I really appreciate it.